Welcome to our website and thank you for your trust and support of our Turkish e-commerce platform! To ensure that you understand the relevant information about logistics and delivery services, please read the following shipping terms carefully:
Order processing time
All orders will be processed within 2 business days after payment is confirmed. We will notify you by email when the order is shipped, including tracking information and estimated delivery time.
Delivery options
We offer a variety of delivery methods, including:
Standard delivery: For most non-urgent orders, usually delivered within 7 business days.
Express delivery: For urgent orders, usually delivered within 4 business days.
You can choose the delivery method that suits you during checkout.
Partnered logistics companies
We work with several well-known logistics companies to ensure efficient and reliable delivery services, including but not limited to:
Torku Cargo
Yurtiçi Kargo
MNG Kargo
PTT Kargo
We will choose the best logistics company for transportation based on your address and the selected delivery method.
Delivery costs
Based on the delivery method you choose and the weight of the order, we will display the specific shipping costs on the checkout page. During certain promotions, free shipping may be available, so please stay tuned for our promotions.
Shipping Range
This website currently supports shipping within Turkey. If you wish to ship to other countries or regions, please contact our customer service team for more information.
Order Tracking
Once your order is shipped, you will receive an email with a tracking link, which allows you to track the status of your package in real time.
Failure to Deliver and Returns
If there are any problems during the delivery process (such as unsuccessful delivery), please contact our customer service team in time. We will assist you in resolving the relevant issues as soon as possible. If you need to return the product, please refer to our Return and Exchange Policy.
If you have any questions about our shipping terms or any other issues, please feel free to contact our customer service team. Thank you for choosing our Turkish e-commerce website and wish you a happy shopping!